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Date Published: 20/05/2025

Telefónica network failure disrupts 112 emergency number across multiple regions of Spain

Several autonomous communities have reported outages, with temporary emergency lines set up to safeguard public safety

An unexpected failure in Telefónica’s network during the early hours of this Tuesday morning, May 20, has caused widespread disruption to one of Spain’s most critical services: the 112 emergency number. The outage, which began around 2am, has affected landline connections in several autonomous communities, raising serious concerns over public safety.

Although Telefónica has described the event as a “one-off” fault limited to “some companies”, the impact has proven far broader. The malfunction has affected fixed-line services nationwide, and crucially, it has rendered the 112 emergency number unreachable in several areas. The company is currently working urgently to restore the service.

The incident comes just three weeks after a massive electrical failure in the power grid left most of mainland Spain without power for over 24 hours in some cases, and also on the back of transport network failures between two of Spain’s largest cities, Madrid and Seville.

The alarm about the lack of 112 emergency service contact was first raised by emergency responders in the autonomous communities of Extremadura and Aragón. Authorities in Extremadura reported being mobilised from the outset to mitigate risks to the public. However, the scale of the disruption has forced regional governments to implement emergency contingency measures.

In the Valencian Community, officials have set up an alternative number – 0034 963 428 000 – to ensure that emergency calls can still be received. Local authorities clarified that the issue does not stem from regional systems but is instead due to a failure in the national communications infrastructure.

Similarly, in Aragón, three back-up mobile numbers have been deployed as a stopgap: 0034 638 638 273, 0034 683 134 645 and 0034 660 705 897. Residents have been urged to use these lines should they be unable to contact 112. Given the essential nature of emergency communication, the situation has sparked widespread concern.

In addition to the emergency number outage, hundreds of citizen reports have been filed since the early morning, mainly linked to fixed internet services. Many users have reported a complete loss of connection, compounding frustrations at a time when other national services are also experiencing difficulties.

Image: @josemiguelsangar

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